Privacy Policy

Last updated September 28, 2026

This page explains what information 365reset collects, why we collect it, and what you can do about it. We've written it in plain language on purpose — no legal jargon, because you shouldn't need a lawyer to understand what happens to your own information.

Who we are

365reset is run by Jenn Humphries, based on Cape Breton Island, Nova Scotia, Canada. If you have any questions about this policy or your information, you can reach us any time at team365@365reset.com.

What information we collect

We only collect what we actually need to run your membership and give you a good experience:

• Account details: your name, email address, and phone number (if you give it to us).
• Payment information: handled directly by our payment processor, Stripe. We never see or store your full card number.
• Your check-ins and activity: what you enter into the app yourself — daily check-ins, your reset plan, goals, and anything you post in the community.
• Calendar information, only if you choose to connect it: if you connect your Google Calendar, we read your event dates and titles so we can show them on your Dashboard. We don't read anything else, and we never change, delete, or share your calendar.
• Health information, only if you choose to connect it: if you connect Apple Health or Google Health, we read things like sleep and activity data to show on your Dashboard.
• Messages to us: if you contact our support team, we keep a record so we can help you and follow up.
• Whether our emails are opened: when we send you our daily or weekly email, we can see whether it was opened and which links in it you clicked, so we know what's actually helpful. Nothing about your device or location is recorded. If you'd rather we didn't know about opens, turning off images in your email app stops that part.
• Which live events you come to: when you join one of our live events on Zoom, we record that you came (your name as it shows in Zoom, and your email if Zoom shares it). It helps us see which events members love, and keeps our live events members-only.
• Which parts of the app you use: we count which sections of My Hub are opened (for example My Events or My Hive), so we can see which parts help members most. We don't record what you write or do there for this.
• How you found us: when you join, we save how you found 365reset — your answer to "How did you hear about us?", the name of anyone you tell us referred you, which of our links you came through (for example, a particular social media post), and the name of the website that sent you. Only Team365 sees this. It helps us understand which of our efforts actually reach people.

Why we collect it

We use your information to:

• Run your account and show you your own dashboard, plan, and progress.
• Process your membership payment.
• Send the emails and text messages you've asked for (like daily content or reminders) — you choose which ones in your Settings.
• Improve 365reset and fix problems.

Sharing inside 365reset — your Chief Mentor

Your daily check-ins, Compass, and Continuums are shared with Jenn (your Chief Mentor) by default, so she can support you directly. You can turn this off any time from Settings → Privacy. Other Team365 staff never see this information, whether you leave it on or turn it off.

If one of our affiliates referred you

Some people who love 365reset share it as affiliates. If you joined through an affiliate — their link, their personal 365reset page, or by telling us their name — we record that so they get credit. That affiliate can see your name, when you joined, and whether your membership is active. They never see your email address, your payment details, or anything inside your account.

Affiliates also see how many people have visited their page or started to join through them — as numbers only, never who those people are.

Who we share it with

We never sell your information, to anyone, for any reason. We share the smallest amount necessary with a short list of trusted services that help us run 365reset:

• Stripe — processes your payment securely.
• Resend — delivers our emails to you.
• Twilio — delivers our text messages to you.
• Bunny.net — hosts our course and event videos.
• Zoom — hosts our live events.
• Google — only if you choose to connect your calendar or health data.

Each of these only gets what it needs to do its one job — Stripe never sees your workout data, for example, and Twilio never sees your payment details.

We're adding more ways to connect your own devices and calendars over time — including Apple Calendar, Outlook Calendar, and wearables like Fitbit and Oura. The same rule always applies: we only ever connect to one of these because you specifically chose to, and only the service you connected gets your information — never all of them at once, and never anyone who doesn't need it to do their job.

Marketing and advertising tracking

On our public pages — this website, our affiliates' personal 365reset pages, and the page where you join — we keep track of how people find 365reset, so we can tell which of our posts and which of our affiliates are actually reaching people. There are two tools:

• Our own counter. When you visit one of these pages, we record which page it was, the name of the website that sent you (for example "facebook.com"), any tag on the link you clicked (for example, which of our posts it came from), and whether you went on to open the sign-up form. To count each visitor once, your browser is given a random ID number: it's kept in your browser on this website, and in a small cookie on our affiliates' pages and the join page. This is not linked to your name, email, or IP address, and we don't use it to follow you anywhere else on the internet. If you do join, the source of your visit is saved with your membership, as described above.
• Google Analytics, on this website only, to see which pages get visited and roughly how many people came from a search, a social link, or an ad — and whether a visit ended in someone joining (a total only, never who you are).

We're also planning to add similar tools for the social platforms we advertise on, so we can show relevant ads to people who've shown interest but haven't joined yet. We'll update this page before we do.

None of this marketing tracking happens inside the members-only app, where your personal Dashboard and check-ins live. If you'd rather not be counted, most browsers let you block this kind of tool or clear what a website has stored, and Google offers its own opt-out add-on.

Cookies

Inside the members-only app there's one small, necessary cookie that keeps you signed in — no advertising cookies, no tracking cookies.

On our public pages there are a few more: Google Analytics sets its own cookies on this website, and our own counter uses a small cookie on our affiliates' pages and the join page (described just above). None of them is used for advertising.

Where your information is stored

Your information is stored on our own secure server, located in Canada.

How we protect it

Sensitive information — like your name and personal notes — is encrypted, meaning it's scrambled into unreadable code any time it's stored, and only unscrambled when you (or our system, on your behalf) actually need to see it.

Your rights — and how to use them

This is the part that matters most: it's your information, not ours.

• You can see everything we have on you. Go to Settings inside the app and request a full copy of your data, any time.
• You can delete your account and everything in it. Also in Settings — this is permanent and takes effect right away.
• You can disconnect Google Calendar or Health at any time. From the My Devices page — this immediately stops any further syncing.

These aren't just promises in a document — they're real buttons in the app that work exactly as described.

Children

365reset is intended for adults. It isn't directed at, or knowingly used to collect information from, anyone under 18.

Changes to this policy

If we ever change how we handle your information, we'll update this page and change the date at the top. We won't make a change that reduces your rights without telling you clearly first.

Questions?

Reach out any time at team365@365reset.com. A real person will answer.